We would like to take this time in thanking all of our clients for being a valuable part of our firm. We already do our best in meeting the demands of all of our clients in regards to customer service, billing and technical support. However, we have launched a new state-of-the-art and robust support ticketing system that will help us achieve higher goals in customer satisfaction.

1. Faster response time due to multi-staff access to support tickets.
2. More thorough and complete solutions due to inter-department access to support tickets.
3. Easy all-in-one access to your tickets within your account.
4. Same level of personalized service offered through conventional support methods.
5. No more hassling with broken mail servers or undelivered emails causing delays in responses.
6. Higher level of customer service due to constant refining and better and more accurate reporting tools.
7. You can still email us without creating an online ticket, but at the new addresses which provide automatic ticket creation and of course far better issue tracking.
8. Growing knowledge base and invaluable trouble shooters.
9. The chance to win one free month of service every month that you use this system as the only support request method for your account.

1. More accurate solutions due to better tracking features and ticket references.
2. More detailed reporting tools providing client, staff and department related data.
3. Ease of transferring whole tickets between departments or staff members without losing any vital data.
4. Better staff accountability due to robust staff performance tracking tools.
5. Much better staff coaching and training due to the extremely valuable response rating system.
6. Happier clients due to faster response times and better tracking.

Since we would like to shift our customer service towards this system, we urge you to use it as a faster method of communication than phone calls or direct emails. However, to be able to keep this exclusive to our clients each user is required to register, before being able to use the service. The process is a very short single-page registration, which enables us to cater to the individual needs of each client more efficiently. Here is how to register:

1. Please go to http://support.vipsem.com/?do=register.
2. Choose a username and a password.
3. Enter your Name, Company name, E-mail address, Website URL and Telephone number and submit the form.
   NOTE: The "Website URL" and "Company Name" should match the same information available on your ViPSEM service account. For multiple website’s you can use the URL of the main website.

There are two levels of verification to ensure the security and privacy of our clients, which you could go through very easily, after registration:

1. You need to verify your account, by clicking on a link sent to the email address used to register.
2. Once you have done this, one of our support technicians will review your registration and compare the information with our client database and approve the account.

You’re ready to go at this point and here are the two easy ways to contact us for support:

1. Go to http://support.vipsem.com , use your login information to log in and create, review and edit your support request tickets.
2. Simply send an email from the one used in the registration process to one of the following email addresses:
   1. sales@support.vipsem.com: For Sales and General Account Inquires.
   2. tech@support.vipsem.com: For Technical Matters and Account Status.
   3. billing@support.vipsem.com: For Billing and Financial Matters.
   NOTE: that the emails are located on the support.vipsem.com server. Therefore, you need to include the "support." in the email address.

All of the methods mentioned above, will provide you with the same robust ticket management and response rating features, only available through this system.
Thanks for taking the time to read through. If you have any further questions please feel free to open a ticket at support.vipsem.com!!!